Working in the service industry can be fun, fulfilling, inspiring and rewarding. Equally, it can be exhausting due to longer working hours; stressful even – managing teams and resolving conflict with customers and more often than not, downright demoralizing, because service with a smile is part of the course, particularly when the customer is aggrieved and seeking both attention and resolution.
Without doubt it is hard work and often poorly rewarded, yet it is a credible profession that demands exceptional skills, most notably organizational and interpersonal. Let’s consider some of the skills needed:
- excellent communication and people skills
- a polite, tactful and friendly attitude
- a good understanding of the needs of customers
- strong motivational skills
- good planning and organisational skills and the ability to multitask
- good problem-solving skills
- the ability to meet targets and deadlines and prepare reports
So why are service industry personnel so undervalued?
Typically, working in the service industry has been, and often still is, regarded as the bottom rung of the career ladder with vacancies filled by overseas workers or students, and more often than not, this continues to be the case.
However, the majority of this workforce is highly skilled – academically – and many workers subsequently make this industry their career, putting serving customers and job satisfaction above high-powered and highly paid careers.
These individuals should therefore be applauded and revered, because by delivering a positive ‘human’ experience represents not only the values of an organization but their brand too. With this in mind, if you know of an inspiring female working in the retail, leisure, hospitality or a customer services department, in the MK postcode area, please nominate them for a Women Leader’s MK award to let them know how valuable their contribution is.
Closing date for nominations is just 10 days away on 30 June and finalists will be invited to a gala dinner on October 21st.